This policy is written for clarity and customer understanding. Please have a legal or compliance professional review it before production launch.
1. General refund position
PlayBid is a digital SaaS platform for cricket tournament auctions. Once a subscription, demo upgrade, or tournament access is activated, we generally do not provide refunds.
Refunds are not guaranteed and may be considered only on a case-by-case basis at PlayBid’s discretion.
2. Manual UPI payment review
If you submit a manual UPI payment screenshot and UTR number, your payment request remains pending until it is reviewed by an authorized admin.
If the payment cannot be verified, is duplicate, incorrect, unclear, or does not match the selected plan, the request may be rejected or kept pending until you provide correct details.
3. When a refund may be reviewed
We may review a refund request if payment was made twice for the same plan, the amount was credited but access was not activated after reasonable verification, or there was a clear billing error from our side.
Any refund review will require proof of payment, UTR number, registered email, organizer details, selected plan, and any other information needed to verify the case.
4. Non-refundable cases
Refunds are generally not provided for change of mind, unused subscription period, cancelled tournaments, postponed tournaments, incorrect tournament setup by organizer, low participation, team disputes, or completed/partially used auction workspaces.
Fees may also be non-refundable where the service was already activated, tournament data was created, users were onboarded, or auction features were used.
5. Cancellation of subscriptions or access
You may stop using PlayBid at any time. Cancelling or not using the service does not automatically create a refund.
PlayBid may suspend, restrict, or cancel access if there is suspected misuse, false payment information, policy violation, security risk, or unlawful activity.
6. Processing timeline
If a refund is approved after review, processing time may depend on bank, UPI, payment source, and manual verification requirements.
Any applicable deductions, bank charges, taxes, or administrative adjustments may be considered before processing an approved refund.
7. How to request review
To request a refund or cancellation review, email billing@playbid.in with your registered email, organizer name, plan name, payment amount, UTR number, payment date, and reason for the request.
Submitting a request does not guarantee approval. We will review the information and respond with the next steps.